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If you’re downloading directly to Google Drive and can’t find the file, please refer to this guide for troubleshooting steps.

• Windows: To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location. To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.
• Mac: Double-click the .zip file, then search for the product folder or product file.

If you continue to have trouble, check out this help article for more tips.

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